ek9997 Privacy Policy
This policy contains a complete description of how your personal information is collected, kept safe, and used at ek9997.
1. Introduction and Scope
ek9997 ("we", "our", "platform") is a safe and reliable online entertainment platform. Protecting the privacy of the personal information you provide while using our website ek9997.cam is our highest priority.
This privacy policy ("policy") describes how ek9997 collects, processes, stores, and shares — or does not share — your personal information with third parties. By accessing our website or completing registration, you will be considered to have accepted the terms of this policy.
This policy applies to all services, products, and digital platforms of ek9997 — including the desktop site, mobile browser, and any related digital channels. If you have any questions or concerns, please contact our support team.
2. What Information We Collect
ek9997 collects user information in various ways. Below is a breakdown of the categories of information collected:
Personal Identity Information
Information you provide at the time of registration:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Postal address in Bangladesh
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Transaction history, amounts, and timestamps
Usage and Activity Information
Information automatically collected while using the platform:
- IP address and device type
- Browser version and operating system
- Game play history and betting records
- Session duration and page browsing history
- Cookie and local storage data
3. Purpose of Data Use
ek9997 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties without your consent under any circumstances.
Account Management
Information is used to create, verify, and keep your account secure. This includes age verification (21+) and identity confirmation.
Transaction Processing
Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer Support
Collected information is used to resolve your issues and provide 24/7 Bengali live chat support.
Security and Fraud Prevention
Information is analysed to ensure platform security, detect unauthorised access, and prevent fraud.
Responsible Gaming
Playing patterns are monitored to provide necessary support in line with responsible gaming policy.
Service Improvement
Information is used to improve the user experience, plan new features, and evaluate platform performance.
4. Sharing Information with Third Parties
ek9997 never sells your personal information. However, in certain specific situations, limited information may be shared with trusted third parties:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners have their own privacy policies.
Game Software Providers
The minimum necessary information is shared with providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming for the purpose of operating games.
Legal Obligations
Information may be required to be disclosed in response to a legal process, court order, or a request from a competent authority. In such cases, we provide only what is required by law.
Security Investigations
If fraud, money laundering, or other harmful activity is detected, information may be shared with the relevant authorities. This is necessary for the protection of all users.
For any purpose other than those listed above, we will obtain your written consent before sharing information.
5. Cookies and Tracking Technologies
The ek9997 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.
Essential Cookies
These cookies are required to keep the site running and maintain login sessions. Disabling them will break the site's functionality.
Analytics Cookies
Used to understand which pages are visited most. This information helps us improve our services.
Preference Cookies
These cookies are used to remember your language preference and other settings.
You can manage cookies through your browser settings. However, disabling certain cookies may prevent some features of ek9997 from working properly.
6. Data Security Measures
ek9997 uses industry-standard technology to protect your personal and financial information. Security is not something we compromise on.
SSL Encryption
Our entire platform is protected by SSL/TLS encryption. All information transmitted between your browser and our servers is kept in encrypted form.
Secure Data Storage
Collected information is stored on secure servers. Data protection is ensured through access controls, firewalls, and regular security audits.
Limited Access Policy
Only authorised staff can access user information on a need-to-know basis. All access is logged and regularly monitored.
Two-Factor Authentication
We offer Two-Factor Authentication to enhance account security. Keeping it active provides your account with an extra layer of protection.
Please keep in mind that no transmission of information over the internet is completely safe. Even though we take the highest security measures, we cannot guarantee absolute security. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.
7. Data Retention Period
ek9997 does not retain your personal information beyond what is necessary. Below is the retention policy for various types of information:
Account Information
All account information is retained while your account is active. Even after a request to close or delete an account, certain information may be kept for a specified period in accordance with legal obligations.
Financial Transaction Records
Transaction records are retained for an extended period in compliance with financial regulations and anti-money laundering laws. The duration depends on applicable legal requirements.
Cookie and Session Data
Session cookies are deleted when the browser is closed. Persistent cookies are stored for a maximum of 12 months and are then deleted automatically.
8. Your Rights and Controls
As a user of ek9997, you have several rights over your own information. These rights are described in detail below:
Right to Access
You can request at any time to know what information we hold about you. We will provide it within a reasonable timeframe.
Right to Correction
If there is any incorrect or incomplete information in your account, you can request that it be corrected. The necessary corrections will be made after identity verification.
Right to Deletion
Subject to certain conditions, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Withdraw Consent
Consent previously given for any optional data processing can be withdrawn at any time. Withdrawal of consent affects future processing, not past processing.
To exercise any of the above rights, please contact our support team by email at: [email protected]. We will endeavour to respond to your request within 30 business days.
9. Protection of Minors
ek9997 is a platform intended entirely for adults. We do not intentionally collect any information from persons under the age of 21.
Age Verification Process
We verify age at the time of registration and at other times as necessary. If it is found that a user is under the age of 21, their account is immediately closed and the collected information is deleted.
Guidance for Parents
If you believe your minor child has registered on ek9997, please contact [email protected] immediately. We will investigate and take the necessary steps.
ek9997 believes in responsible gaming. This platform is for persons aged 21 and above only.
10. Policy Changes and Updates
ek9997 reserves the right to update this privacy policy at any time. If changes are made, the "Last Updated" date at the top of the page will be changed.
Notification of Changes
For significant changes, we will send a notification to your registered email address. Continued use of the site after changes will be considered acceptance of the new policy.
Previous Versions
If you would like to view a previous version of the policy or learn about a specific change, please contact our support team.
For any questions or concerns about this privacy policy, please get in touch with us. Our 24/7 Bengali live chat support is always here for you.
11. Contact Us
If you have any questions about this privacy policy, the use of your information, or your rights, please do not hesitate to contact us.
Live Chat Support
Our Bengali live chat support is available seven days a week, twenty-four hours a day. Contact us via live chat for immediate assistance with any question.
Email Contact
For detailed privacy-related requests or written complaints, email us at: [email protected]
Learn more: Read our Terms and Conditions and Responsible Gaming Policy. ek9997 is a platform committed to safety and fair play.